In today's digital landscape, remote monitoring and management (RMM) systems are essential for businesses looking to streamline IT operations, boost output, and guarantee seamless remote assistance. Nonetheless, we frequently observe in our threat hunting and incident response activities that these instruments, while helpful, can also present serious security dangers if improperly handled. The purpose of this blog post is to provide recommendations on how organizations can mitigate associated risks based on our observations from numerous incident response engagements and threat hunts where we observed threat actors installing these RMM tools and PSA software to gain prolonged access into environments.
The use of RMM instruments
Our threat hunting efforts, conducted at clients across multiple industries, have led us to conclude that a wide range of RMM software will usually be implemented in a company.
It is imperative to emphasize that in the early days of every firm, multiple RMM products were obsolete, making it more difficult to ensure compliance with security best practices. One RMM tool is frequently installed on a large scale and is used on a regular basis. Nonetheless, it's crucial to search outside and verify—if only a few systems are using many or different RMMs, that may indicate malicious activity.
Also Read: Managed Service Provider (MSP)
In today's digital landscape, remote monitoring and management (RMM) systems are essential for businesses looking to streamline IT operations, boost output, and guarantee seamless remote assistance. Nonetheless, we frequently observe in our threat hunting and incident response activities that these instruments, while helpful, can also present serious security dangers if improperly handled. The purpose of this blog post is to provide recommendations on how organizations can mitigate associated risks based on our observations from numerous incident response engagements and threat hunts where we observed threat actors installing these RMM tools and PSA software to gain prolonged access into environments.
The use of RMM instruments
Our threat hunting efforts, conducted at clients across multiple industries, have led us to conclude that a wide range of RMM software will usually be implemented in a company.
It is imperative to emphasize that in the early days of every firm, multiple RMM products were obsolete, making it more difficult to ensure compliance with security best practices. One RMM tool is frequently installed on a large scale and is used on a regular basis. Nonetheless, it's crucial to search outside and verify—if only a few systems are using many or different RMMs, that may indicate malicious activity.
Also Read: Managed Service Provider (MSP)
